All social housing organisations are facing a rapidly changing and challenging environment. We need individuals at all levels with the experience, confidence, drive and skills to ensure we deliver on our vision and objectives.
If you are looking for an opportunity to contribute to a creative and ambitious organisation and feel you could help us deliver excellent services to our tenants then we want to hear from you.
RENT AND INCOME OFFICER
£21,559 - £23,645 per annum
|Contract:||Full Time / Temporary up to 31/03/20|
Midday, Thursday 07 February 2019
|Interview Date:||20/02/19 (May change due to Service demands)|
|Annual leave||Starting from 21 to 30 days. After each year of continuous service, annual leave will increase to 1 additional day up to 5 years. For Multi-skilled posts, 5 extra days after 5 years of service.|
|Flexi hours||Standard full time hours are 37 hours per week, Monday to Friday. A flexi time system is available for some posts.|
|Pension scheme||Membership of a pension scheme – Social Housing Pension Scheme (SHPS) http://www.tpt.org.uk/schemes/shps-db/scheme-home|
|Relocation assistance||Subject to criteria.|
|Company sick pay||Starting at one months full pay, increasing with service to six months full pay and six months’ half pay after six years.|
|Professional membership subscription||One subscription paid per annum.|
|Staff discount scheme||Free membership to PERKS – Store discount vouchers, special offers, day out and discounted tickets. www.healthshieldperks.co.uk.|
|Travis Perkins|| Up to 20% discount at Travis Perkins builders' merchants.|
|Bike to Work scheme||Save up to 42% on the cost of a brand new bike and equipment. www.bike2workscheme.co.uk.|
|Child care vouchers||Providing savings on personal tax and NI contributions via a salary sacrifice scheme. Open to all colleagues who are parents or guardians. www.childcarevouchersdiret.co.uk.|
|Maternity/ Adoption enhanced pay||90% of salary for the first six weeks and 50% of salary for the following 33 weeks (subject to criteria detailed in the Maternity Leave & Pay Policy).|
|Health care||Free membership to Healthshield health care scheme. Members can claim back health care treatment costs up to their chosen annual benefit limit. www.healthshield.co.uk.|
|Occupational health/ wellbeing||Supporting colleagues with any health or wellbeing issues. Free confidential counselling.|
|Subsidised gym and fitness classes membership||Corporate discounts available at some local gyms. H.A.B.I.T - daily unisex fitness classes at Ty Menai - 30% off monthly membership fee.|
|North Wales Credit Union|| Sign up to ABC Cash Builder to make payroll deductions into a savings account. Loans are also available.|
|Public service activities||Paid time off for certain public service activities, such as Jury Service.|
|Extra duties||£20 salary enhancement for trained first aiders and fire marshals.|
|Free or discounted car parking||Free parking at most offices, and discounted Gwynedd Council car parking.|
|Other benefits||Corporate induction, annual staff conference, training & development opportunities, free refreshments, fruit day.|
Download the Staff Benefits Package below:
Please download, complete and return the application form and the equal opportunities monitoring form clearly stating how you meet the requirements of the post, and why you are interested in it.
If you have any questions or would like an informal discussion about any of the roles, please contact us on 01248 677221.
Please return your completed application and equality monitoring form by post to:
Cartrefi Cymunedol Gwynedd
Llys y Dderwen
or email email@example.com
We look forward to receiving your application.
If you experience difficulties in completing the application, you can email us and request an application form in another format.
CCG has an equality policy based on the principle that everyone will have equal opportunity whether accessing services or applying for a job. This applies regardless of:
For a copy of the policy please contact the Human Resources team on 0300 123 8084.
Download our Equal opportunities monitoring form:
Speaking informally (e.g. in an office)
|Level 1||Can say place names/Welsh first names or Welsh signs correctly. Can recognise departments / locations in Welsh. Can greet and introduce others in Welsh
Can show linguistic courtesy by opening and closing a conversation. Can give, and receive personal details. Can say place names/first names or Welsh signs correctly
Can provide bilingual greeting. Can greet visitors and enable language choice
|Level 2||Can understand the essence of a conversation in Welsh. Can convey basic information e.g. simple admin. or routine tasks
Can understand the essence of a request from the public and respond to simple requests. Can give and receive instructions and directions
Can understand requests for assistance and responds in Welsh to simple requests. Can use Welsh to transfer calls
|Level 3||Can understand much in the office or in meetings. Can take and pass on messages likely to require attention during a normal working day
Can converse partly in Welsh but turns to English in discussion and to give detailed information. Can describe people and locations
Can respond to general enquiries over the phone and face to face. Can take details or make a note from Welsh conversation
|Level 4||Can contribute effectively in meetings within own area of work and argue for or against a case
Can deal with the public in most situations in Welsh but turns to English when using technical terminology
Can deal with enquiries effectively. Can understand dialect differences
|Level 5||Can interview Welsh speaking applicants for posts an assess their suitability
Can deal effectively with complex enquiries from the public or confrontations in Welsh. Can interview or question in the course of an investigation in Welsh
Can deal with complex or sensitive enquiries or complaints from the public and deal confidently with hostile questions
Speaking formally (e.g. in meetings)
|Level 1||Can open and close meetings and welcome participants bilingually
|Level 2||Can introduce oneself and others by name, role, and location / Organisation. Can contribute in a meeting partly in Welsh
|Level 3||Can converse or present in part in Welsh but turns to English when discussing detail of core business, answering questions or using complex information
|Level 4||Can chair a meeting and respond to questions in Welsh. Can describe a situation or event in Welsh, but turns to English for technical terms
|Level 5||Can provide Welsh Language presentations. Can answer complex or hostile questions in Welsh to the extent that he/she has the necessary specialist knowledge
|Level 1||Can write a simple routine request to a Colleague, such as "Can I have…please?"
|Level 2||Can write a short note of request to a colleague or known external contact
|Level 3||Can write informal internal memos, e-mail messages and deal with routine requests
|Level 4||With editorial help, can write business letters, e-mails and posters for external customers
|Level 5||Can write reports and presentations and make full and accurate notes in a meeting